Last updated: September 17, 2026
rileyspetslink respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it when you visit or purchase from our website at rileyspetslink.my.
Information We Collect
We collect the following types of information:
- Contact and order information: name, email address, phone number, shipping address, and billing address.
- Payment information: payment method details needed to process your transaction. We do not store full card numbers on our servers; payment is handled through secure payment processors.
- Transaction records: items purchased, order value, order date, and order status.
- Technical information: IP address, browser type, device information, and approximate location derived from IP.
- Browsing information: pages viewed, time on site, and interaction with site features.
- Cookie data: small files used to remember preferences, keep your cart working, and understand how the site is used.
How We Use Information
We use the information we collect for these specific purposes:
- Order processing and shipping: to confirm your order, process payment, pack and ship your items, and provide tracking updates.
- Customer service and after-sales support: to answer questions, handle returns or refunds, and resolve delivery issues.
- Website optimization and data analysis: to understand how visitors use the site, improve page performance, and make the shopping experience smoother.
We do not sell your personal information. We may share information with service providers who help us operate the store, such as payment processors and shipping carriers, only as needed to complete your order or provide support.
Cookies
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not work as intended, such as keeping items in your cart.
Data Retention and Security
We keep order and transaction records as long as needed for business, accounting, and legal purposes. We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data in line with common e-commerce practices.
Your Choices
You may contact us to ask about the personal information we hold about you, or to request correction or deletion where applicable. You can also opt out of marketing emails by using the unsubscribe link in those emails.
Contact
If you have privacy questions, contact us at:
rileyspetslink
340 Springwood Dr, Verona, PA 15147, United States
Email: info@rileyspetslink.my
Phone: +1 412-795-4973
Service hours: Monday–Friday, 9:00 AM–6:00 PM ET