Last updated: September 17, 2026
At rileyspetslink, we aim to make delivery clear and predictable. We ship from our fulfillment location in Verona, Pennsylvania, and serve customers within the contiguous United States only.
Order Processing
Orders placed before 2:00 PM ET, Monday through Friday, are typically processed the same business day. Orders placed after 2:00 PM ET, on weekends, or on federal holidays are processed on the next business day. Processing time is generally 1–2 business days. This processing window gives our team time to pick, pack, and hand your order to the carrier.
Delivery Time
We do not ship randomly. Based on the destination state, we select an appropriate carrier from our available logistics partners. The carrier is chosen to match the delivery address and service level available for that route. Shipping time is an estimate provided by the carrier, not a guaranteed delivery date. Weather, peak season, or unforeseen events may sometimes affect delivery.
| Destination | Processing Time | Shipping Time (Estimated) | Total Estimated Delivery |
|---|---|---|---|
| Contiguous U.S. (48 states) | 1–2 business days | 3–5 business days | 4–7 business days |
Total delivery time = processing time + shipping time. The shipping time shown above is the carrier’s estimated transit time after the package leaves our facility.
Shipping Area
We offer free shipping within the contiguous 48 states. There is no minimum order requirement for free shipping. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. We also do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can use that tracking number on the carrier’s website to follow your package. If tracking does not update within 3 business days after shipment, please contact us and we will look into it.
Delivery Issues
If a package is delayed, lost, or marked delivered but not found, please contact us at info@rileyspetslink.my or call +1 412-795-4973 during our service hours: Monday–Friday, 9:00 AM–6:00 PM ET. We will work with the carrier to resolve the issue. Please note that once a package is in the carrier’s possession, delivery timing is subject to the carrier’s network and conditions outside our control.
No Sales Tax
We do not charge sales tax on orders. No tax is calculated at checkout, and we do not collect tax from customers.