Last updated: September 17, 2026
We want you to feel confident ordering from rileyspetslink. If something is not right, our return process is meant to be clear and straightforward.
30-Day Hassle-Free Returns
You may request a return within 30 calendar days of receiving your order. To be eligible, items must be:
- Unused and in the same condition you received them.
- In the original packaging.
- Returned with any included accessories or parts.
If the item is defective or damaged, please contact us first so we can help resolve it.
Return Shipping Costs
- Defective or damaged items: We cover return shipping. We will provide a prepaid return label or arrange return shipping at no cost to you.
- Remorse returns (you changed your mind): You are responsible for return shipping costs. We do not charge a restocking fee or reshipping fee.
We do not offer direct exchanges. If you want a different item, return the original item for a refund and place a new order. This is usually faster than waiting for an exchange.
How to Return an Item
- Contact us at info@rileyspetslink.my or call +1 412-795-4973 during service hours to request a return.
- Provide your order number and the reason for the return.
- If the return is approved, we will send return instructions. For defective items, we will provide a prepaid return label. For remorse returns, you will ship the item back at your own cost.
- Pack the item securely in its original packaging.
- Ship the return to:
rileyspetslink
340 Springwood Dr, Verona, PA 15147, United States
We recommend using a trackable shipping method for remorse returns, since we cannot process a refund for items that do not reach us.
Refund Timing
Once we receive your return, we inspect it within 1–2 business days. If approved, we process the refund to your original payment method. The refund itself is issued within 1–2 business days after inspection. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
What Is Not Refundable
Items that are used, damaged due to customer handling, or missing original packaging may not be eligible for a full refund. If an item is not eligible, we will contact you with the reason.
No Restocking Fee
We do not charge a restocking fee. We do not charge a reset fee. The only possible cost to you is return shipping for remorse returns.